Leasing

You have the option to link your 23andMe account to your Google account – this means that when you sign in, you will use your Google login credentials instead of creating a password through 23andMe.

When your 23andMe account is linked to your Google account, you will log in by clicking the white “Sign in with Google” button below the regular login entry. You will then select or enter your Google email and password.

If you are having trouble using Google Sign-In, please refer to the Frequently Asked Questions below.

Why am I being routed back to the sign in page?

If you are being routed back to the sign in page after clicking “Sign in with Google” and entering your credentials, it is possible that you have third party cookies blocked in your browser. In order to sign in with Google, third party cookies must be enabled.

Please visit the appropriate help page below for instructions to enable cookies for your browser:

• Google Chrome: Google Account Help
• Safari: Safari User Guide
• Firefox: Mozilla Support

In addition to enabling cookies and using an up-to-date internet browser, we recommend that your browser has JavaScript enabled, and that Adobe Flash Player 9 or higher is installed on your device for the best site experience.

If you still have trouble logging in after following the steps above and confirming that you have third party cookies enabled, please contact Customer Care for more assistance - let us know what browser and device you are using so we can best assist you.

How do I unlink my account from Google Sign-In?

You are able to unlink your 23andMe account from Google Sign-In within your account settings.

Unlinking your Google account means that you will no longer use Google Sign-In to access your 23andMe account. Your 23andMe account will still be associated with the same email address, however, you will log in directly on the 23andMe website once your account is unlinked from Google Sign-In. You can always re-link your account to Google Sign-In in the future if you choose.

If you would like to unlink your account from Google Sign-In, please follow the steps below:

1. When logged in to your 23andMe account, click on the profile name in the upper right-hand corner of the screen and select Settings from the dropdown menu.
2. Click the Unlink Account button next to Google Sign-In.
3. Confirm that you would like to unlink your account on the following page.

You will receive a follow-up email titled “Successfully unlinked Google sign in” to your account email address prompting you to set a new password for your account. You will not be able to log into your account until you set your new password.

Once your new password is set, you can log in manually to your 23andMe account using your email address and password.

What if I forgot my Google account password?

If you do not remember the password to your Google account, please visit the Google Account Recovery page for help. Note: requesting a password reset through 23andMe will not allow you to reset your Google password.

If you are unable to recover your Google account after contacting them directly, please contact 23andMe Customer Care.

Why is my account locked?

If you are seeing the below message and your account is linked with Google you can still log in using the “Sign in with Google” button. This indicates that there were too many failed login attempts using the regular login entry (which will not work for Google-linked accounts).