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Recent activity by TJ Gjonbalaj-
Opening your packets
The majority of our packets open easily from left to right. However, we’re currently testing new packet material and equipment to improve your service. If you received an email or a note in your sh...
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Making shipping changes
Updating your address You can add a new shipping address or change your preferred address in your online account — or you can contact us and we'll be happy to make the change for you. Select...
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Posting Guidelines
The 23andMe Forums are a place to form connections with fellow customers, ask and answer questions, and gain a better understanding of what you can learn from the 23andMe service. Please review the...
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Do You Get My Data From My Survey Answers?
The results of your 23andMe personal genetic analysis are derived from the saliva sample you sent to the lab. The data that we report is strictly genetic information regarding your genotype (e.g. t...
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What Does "Not Determined" Mean?
The raw data provided by 23andMe has undergone a general quality review however only a subset of markers have been individually validated for accuracy. The data from 23andMe’s Browse Raw Data fe...
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Will the Information I Provide Be Shared With Third Parties?
We do not share individual-level genetic data or survey responses with third parties without asking for and receiving your explicit permission to do so, except as required by law. If you have giv...
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Bank connectivity and market data
Web push notifications are small messages that can appear on your computer when updates are made to a website, if you have opted in to receive them. Web push notifications are helpful as they allow...
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Quality Review
As part of our quality control process, an anonymized set of data is reviewed to ensure that it meets our quality standards prior to being loaded into your account. The data is reviewed for call ra...
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Research-Related Issues or Questions About Privacy in 23andMe Research
If you have a research-related issue or questions about subjects' rights, please contact the Human Protections Administrator via hpa@23andme.com. If you have questions about the surveys or how to ...
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What Are RS Numbers (Rsid)?
The raw data provided by 23andMe has undergone a general quality review however only a subset of markers have been individually validated for accuracy. The data from 23andMe’s Browse Raw Data fe...