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Real-time event data
Your sample will not be processed until registration is completed. When your unregistered sample is received at the lab, an email titled "Action Required" will be sent to the email address provided...
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Syndicate and Sales
If you have received a 23andMe kit as a gift, you may be wondering what the service provides and how to get started. The 23andMe Personal Genetic Service® analyzes a subset of your DNA across all o...
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Global Equity Algorithms
Change an Order After an order is placed, it is not possible to update order details affiliated with that order. If you would like to change the information associated with your order, you may canc...
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Sales to Trader
Looking at your genetic data might uncover information that some people find surprising. This information can be relatively benign. At other times, the information you learn can have profound impli...
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Anvil OMS
Questions about 23andMe accuracy? Learn more about the accuracy of 23andMe DNA testing results below. 23andMe has rigorous standards that ensure high-quality results. Our team of scientists and me...
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Talking to a pharmacist
If you are experiencing a medical emergency, please contact your doctor or call 911 immediately. Our pharmacists are available 24 hours a day, 7 days a week at 855-745-5725. If you have an urgent c...
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Information security
All customer data is encrypted from end-to-end. Every PillPack team member is trained to handle HIPAA-protected data and we regularly hire external security firms to validate our security practices...
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Traveling with your packets
Your PillPack arrives with one easy-to-read medication list that includes: Your name Your medication names and strengths Your doctors' names An image of each medication Directions for use If you'...
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Tips For Using the New 23andMe Forums
We have a few tips on getting started in the Forums; here is how you can get the most out of participating in the Forums: Search first Use the search box to find what you’re looking for. When you s...
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Research Opportunities Based on Your Unreported Genetics
At 23andMe, we want to learn more about how genetics influence health and disease. For some research studies, we’d like to reach out to people with “unreported” DNA variants that are not included i...